Frequently Asked Questions

How can I make a reservation? Is it possible to book directly by phone or email? What about making changes to a reservation?
Reservations can be made through this website's booking engine, by email (reservations@condesdeazevedopalace.com) or by telephone (+351 220 137 654 / +351 911 510 666). For reservation changes, please contact the reservations department by email or telephone.

What are the payment methods and policies?
Payment methods are: Visa, American Express and Mastercard. Payment policies are: payment at check-out (refundable rates) or prepayment (non-refundable rates).

What are the cancellation policies?
For refundable rates, cancellation free of charge is possible up to 5 days before check-in. For non-refundable rates, there will be no refund in the event of cancellation.

What are the check-in and check-out times?
Check-in time is from 3:00PM and check-out time is until 12:00PM.

Is there a possibility of early check-in or late check-out? If so, what are the conditions?
If you need early check-in and/or late check-out, please contact the reservations department by email (reservations@condesdeazevedopalace.com) or by telephone (+351 220 137 654 / +351 911 510 666).

Does the hotel offer luggage storage before check-in or after check-out?
Yes, the hotel offers luggage storage before check-in or after check-out.

Is breakfast included in the rate? What are the service hours?
Yes, breakfast is included in the rate if the reservation is made through the website or directly with the hotel. Service hours are from 7:30am to 10:30am.

Is there free Wi-Fi in all areas of the hotel?
Yes, there is free Wi-Fi in all areas of the hotel.

What services are available in the rooms (e.g. minibar, safe, air conditioning)?
Air conditioning, coffee machine, dishwasher, washing machine, kitchen utensils, induction hob, microwave, kettle, fridge and freezer, iron and ironing board, safe, umbrella, among others.

Does the hotel have parking? What is the cost and conditions?
Yes, private parking is available on site (subject to availability) and costs €27.50 per day/vehicle.

Is there a gym, spa or swimming pool available to guests?
No, the hotel does not have a gym, spa or swimming pool.

What dining options are available at the hotel (restaurant, bar, room service)?
The hotel offers breakfast, which can be delivered to your apartment for an additional fee.

What is the exact location of the hotel and how to get there (public transport, taxis)?
The exact address of the hotel is Rua de Saraiva de Carvalho 93, 4000-520, Porto. You can get there by bus, metro, train or your own car.

Are there any tourist attractions or attractions near the hotel that you recommend to guests?
The Condes de Azevedo Palace is located in the historic center of Porto, surrounded by iconic monuments. You can find more information in the Porto tab on our website.

Is the hotel pet-friendly? If so, what are the conditions?
Yes, the hotel accepts pets, but additional charges will apply. If you require any clarification, please contact the reservations department by email (reservations@condesdeazevedopalace.com) or by telephone (+351 220 137 654).

Are there accessible rooms for people with reduced mobility?
Yes, for more information contact the reservations department by email (reservations@condesdeazevedopalace.com) or by telephone (+351 220 137 654).

What are the policies for children (e.g. extra beds or cribs)?
0-2 years old: cot, no extra cost. 3-12 years old: sofa bed or extra bed which may incur additional costs.

Does the hotel offer airport transfers?
Yes, the hotel offers an airport shuttle service at an additional cost.

Is there a laundry service available at the hotel?
All apartments have a washing machine. There is also a clothes drying rack for your clothes. If you require any other services (ironing, for example), please contact Reception for more information.